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FAQs

FAQs

FAQs

What is your design fee?

Every project is unique and tailored to your needs. To discover more, click the “Inquire” button and we’ll arrange an introductory call with one of our Project Managers.

How long does the design process take?

Our “brainstorm bonanza” and selection process usually takes 2-6 weeks, depending on how many lightbulb moments we have and revisions you want to make. We’re picky like a cat at a seafood buffet, only designing a few projects at a time for maximum awesomeness. This way, we can deliver top-notch work without any distractions. So let’s put on our thinking caps and create something spectacular together!

When can I expect installation?

When it comes to installation, timing is everything. If you’re looking for a speedy setup, our instock products can often be installed within 4-8 weeks of placing your order. But if you’re more interested in finding the perfect fit than a rushed one, installation typically happens within 3-6 months of placing your order. Don’t worry, we’ll talk about installation timing before we even start sourcing, so we can make sure your product recommendations align with your timeline goals.

How much should I expect to spend?

We know product investment can vary greatly depending on your individual needs and preferences. Our full furnishings projects typically start at around $40 per square foot, but that can climb faster than Spider-Man up a skyscraper if you opt for certain materials or custom products. To make sure we stay within your budget, we always ask for a target budget range, so we can balance your aesthetic dreams with your financial goals. Your project manager will help you create a budget allocation plan, so we can invest the most in the pieces and rooms that really matter to you.

What is your return policy?

Our products are like snowflakes, each one unique and custom-made just for you. So once you hit that order button, you’re in it to win it! All our products are non-refundable and noncancelable, but hey, we promise it’s worth it. We’ll give you all the juicy deets, specs, and materials upfront, so you can make your selections like a pro. And if anything goes haywire, don’t panic! We’ve got your back like a chiropractor. We extend all manufacturer warranties to our clients, because we’re all about making your space look fly.

Do you have payment plans?

We know you’re eager to get your paws on our amazing products, which is why we offer payment installment plans for those pesky lead time purchases. Just put down 50% when you sign on the dotted line, and then pay 25% each month until the big day arrives. The invoice must be paid in full prior to any delivery of your new goodies.

Can you tell me more about your logistics service?

Creating a beautiful space is like a perfectly choreographed dance – there’s a lot of work happening behind the scenes! Lucky for you, we’ve got it covered with our very own warehouse. No need to outsource to a third party and risk any hiccups! And our delivery team? They’re practically ninjas when it comes to maneuvering through your home with your precious pieces. Rest assured, your property and your furniture will be treated with the utmost care and attention – no broken vases here!

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